Using information technology to gain and manage knowledge | Business Link

Using information technology to gain and manage knowledge | Business Link: "Importance of knowledge management to a growing business

Using information technology to gain and manage knowledge

Information technology offers powerful tools to help you gain and make the best use of knowledge. Some of the systems can be complex to set up and time-consuming to maintain. You need to choose systems that fit with your business and that will improve it without becoming a burden. You may find it useful to consult an IT specialist.

The main types of information technology used in knowledge management are described below.

Database tools
Databases organise information so it can be easily accessed, managed and updated. For instance, you might have a database of customers containing their contact information, their orders and preferences. For more information, see our guide on the benefits of databases."

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