Jamaica is poised to attract a wider range of BPO services in the near future, as it moves to leverage the growing range of applicable skills in the country to take advantage of opportunities in the sector such as:
Voice-driven servicesVoice-driven services remain a highly attractive area, and are offered by approximately 70% of the island’s current outsourcing operations. Jamaica enjoys the advantage of having the third largest English–speaking population in the Americas, with a neutral accent and close affinity to the North American culture.
Business Process Outsourcing (BPO)With cost-competitive and talented labour and an increasing output of business, economics and accounting professionals, Jamaica provides the ideal platform for companies seeking to establish a business process outsourcing facility. Opportunities abound in the areas of:
- Health Care
- Finance and Accounting
- Insurance
- Human Resources
Knowledge Process Outsourcing (KPO)
Moving even higher up the value chain, notable annual increases in professional degrees such as law, medical sciences, computer science and engineering provide the perfect landscape to tap into Knowledge Process Outsourcing.
Software Development, Testing and Maintenance
Jamaica has a proven track record in IT innovation, with Team Xormis from the Northern Caribbean University (NCU) emerging as winners of the Interoperability Award in the 2010 Microsoft Imagine Cup competition. The increased graduate output from computing, informatics and engineering programmes complements the various public–private partnership (PPP) initiatives to advance Jamaica as a knowledge society through the promotion of software coding and development.
Legal Processing outsourcing (LPO)
Jamaica is home to the Norman Manley Law School at the University of the West Indies (UWI), one of three regional law schools accredited by the Council of Legal Education. This places Jamaica in an excellent position to attract outsourcing contracts in this area. Many local graduates work in both corporate law and the court system.
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